Your confidence in Arkana products is imperative. If you are unsatisfied with your purchase, please contact us so we may find a careful solution to help you with your skincare process. For quality assurance, we provide returns and refunds.  

All returned and exchanged items must be made within 14 days of purchase. Return shipping and handling charges are the responsibility of the customers. Please note that we cannot refund duties, taxes or original shipping charges.

Returns on Unopened Items

All returned unopened products are eligible for full refunds and will be refunded in the original form of payment. The product must be 100% intact, and must be purchased within 14 days for the return to be valid. Please email us at info@arkana.ca before shipping out your items to authorize your return. You may be asked to send us additional documentation to support the return process.

Returns on Opened Items

Please email us at info@arkana.ca before shipping out your products so we may confirm the return process. To qualify, products must be gently used, or at least 75% intact, and are subject to 25% restocking fee. You may be asked to send additional documents to verify the return process. The products must be purchased within 14 days for the return to be valid. 

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Final Sale & Specialty Merchandise

All skincare accessories are final sale and therefore, are non-refundable.

Shipping Information

Please send info@arkana.ca all information including:

  1. Your full name
  2. Phone number
  3. Billing and Shipping Address
  4. Credit Card used to purchase the item along with your receipts

Return to store

All return shipping and handling charges are the responsibility of the customers. Returns can be made to our Richmond Studio.