Shipping Information

A confirmation email will be sent to you when the order has been processed, and another email with a tracking number when it has been shipped. 

All orders are processed and shipped within 2-3 business days. Unless stated otherwise, all delivery times are quoted in business days.

Shipping Rates

All shipping costs are calculated by per item weight, and is applied automatically at checkout. Shipping rates will not be covered for any purchases unless stated otherwise, and other restrictions may apply.

Please note: Canada Post does not deliver to P.O. Boxes. A signature will be required for all deliveries. We will not be held responsible for delayed deliveries, and lost or stolen packages.

Local Customers

If you reside in the Greater Vancouver Area and would like to pick up your order from our showroom, please choose SELF PICK-UP as your shipping option.

Once the order is processed and ready for pick-up, a confirmation email will be sent to you. Pick-up hours are Monday, Wednesday, and Friday from 11am-6pm, excluding holidays. 

There may be unforeseen circumstances that cause us to leave the office briefly within the pick-up times. Please email info@arkana.ca prior to your arrival to ensure we are there to greet you.